Return Term&Condition

Production process

From order to customer

As a company policy of sustainability, non-pollution and anti-waste, we do not have a ready-made stock of clothing. During purchase you can choose the size, fabric, colour, artwork, so each product is customised and unique, tailor-made especially for each customer.

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Order

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Printing fabric

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Dress creation

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Shipping

Tems&Conditions

  • Each dress is tailor-made specifically for each customer, we do not have stock of ready-made dresses, for this reason we accept the return only in case of a manufacturing defect.
  • The return request is accepted internationally. The return request must be made by the customer, following the methods explained below, no later than the 15th (fifteenth) day of receipt of the item.
  • The guarantee seal must be intact;
  • The products must be in the same condition in which they were delivered: they must not have been worn (except for testing), nor washed nor in any way deteriorated or show any signs of use.
  • The products must be equipped with all the pendants, original labels, intact identification tag and equipped with all the original accessories (hangers, clothes covers, bag covers, etc.)
  • Items with original packaging must be returned together with their original box, which is considered, to all intents and purposes, an integral part of the product itself and which must not have been in any way damaged and / or altered, or used as a single packaging external for shipping.
  • Returns must be shipped inside the box received on delivery. Please store the items carefully and seal the box carefully, in order to avoid the deterioration of the items in transit.
  • Only returns made through the couriers indicated by us will be accepted.
  • We reserve the right to refuse unauthorized returns or returns that do not comply with all the conditions provided. In these cases, the goods will be returned to the sender at the original shipping address.
  • The return will be refunded only and exclusively when all the conditions indicated in this document have been verified.
  • For all aspects not specifically expressed, the legislation for distance trading prevails.

Instructions for the return request

  • The return request must be made by the customer, no later than the 15th (fifteenth) day from receipt of the item. Only one return request is allowed per product purchased.

  • To make a return, you must email ordini@lucamartinicompany.com, and request the return authorization. You must indicate your details, address, telephone number, order number, information on the article, photos of the article and reasons for the return. You will receive an email with the return authorization and all related instructions.

Refound

The refund will be made within 15 working days from the date of receipt of the items at our warehouse. Items will be verified to comply with all returned terms and conditions.

If the return is approved, you can request 3 refund methods:

  • Repair or re-creation: New production of the defective article or its repair. If you wish to use this method, please contact our staff who will be at your disposal to provide you with all the necessary information.
  • Shopping voucher: You can request a shopping voucher for the amount spent, which you can use to purchase any item at our online store.
  • Refund: For orders paid with PayPal or by bank transfer, the amount will be returned to the original account. The timing may vary slightly depending on the buyer’s banking circuit. Our company is not responsible for any delay and/ or occurrence regarding the banking circuit and any problems relating to the refund requested. If you wish to receive a refund, the amount will be returned to you, less shipping costs, as soon as the receipt, verification and acceptance of the returned item is completed. For orders paid by credit card, the refunded amount will be available to customers within 15 days, and will still be visible on the next card statement.

Return costs

In Italy and Switzerland replacement and return are free. In all other countries, the practice will have a cost that will be communicated following the request by the customer, as it is subject to international shipping and taxation costs.